Shipping policy

Last Updated: 2026/01/21

FREE SHIPPING

Selected Regions (Hong Kong, Macau, Singapore, Malaysia, Taiwan, South Korea, Thailand, Vietnam):

• Free Standard Shipping is available for all orders over USD 25.

• For orders under USD 25, shipping fees will be calculated at checkout.

International:

• Orders over USD 50: Free Standard Shipping applies.

• For orders under USD 50, shipping fees will be calculated at checkout.

ORDER PROCESSING

• Processing Time: 1-3 business days (excluding weekends/holidays).

DELIVERY TIME

• Hong Kong: 3-5 business days after dispatch (excluding weekends/holidays).

• International: 7-14 business days after dispatch (excluding weekends/holidays).

Notes:

• The above timeframes are estimated and may vary depending on actual circumstances.

• Remote areas may have extended delivery time.

FREE SHIPPING

• Selected Regions: Free economic shipping is available for all orders to Hong Kong, Singapore, Malaysia, Taiwan, South Korea, and Southeast Asian countries/regions.

• Rest of the World: Free economic shipping applies to orders containing 2 or more items. For single-item orders, shipping fees will be calculated at checkout.

CUSTOMS & IMPORT TAXES

• International Customers: Your order to some countries may be subject to customs fees, VAT, or import taxes. These charges are the customer's responsibility.

• Customs Clearance: Packages may be delayed due to customs inspections.

• Pro Tip: Contact local customs for estimates before ordering.

DELIVERY ISSUES

• Lost Package

- if your package is lost in transit, we will reship or refund after investigation.

• Address Error

- Contact us immediately if you enter wrong shipping details.

FORCE MAJEURE

• Delays may occur due to:

-Natural disasters

-Strikes

-Pandemics

-Customs issues

• Affected customers will be notified via email.

REMOTE AREAS

• Additional fees may apply for remote locations (islands, military bases).

• Contact us before ordering for a shipping quote.

SUSTAINABILITY

• We use eco friendly packing,

CONTACT US

Email: hello@re-redesign.com

Hours: Mon-Fri, 10AM-6PM (GMT+8)

POLICY UPDATES

We may update this policy periodically. Change will be posted on this page.